The quickest way to get an answer to your question is to use our Help Desk FAQ articles. There’s information on everything from Premium memberships, Mobile Apps, Forecasts & Premium Charts, and more!
If you don't find what you're looking for in our Help Desk, contact us by submitting a request through the Help Desk and we'll get back to you right away.
Different ways to contact support agents
- Email firstname.lastname@example.org
- Write in from our app by clicking "Help & Support" under the Account tab
- Hit SUBMIT A REQUEST at the top of our Help Desk page:
Tips for quick & painless assistance
- Attach a screenshot of any issue or forecast you refer to in your message!
- Contact us from the email address associated with your Buoyweather account. If this is not possible (or you are unsure which email address is on the account), attach some kind of proof of ownership* to your message.
*Renewal charge on bank statement, last 4 digits of card number, postal code on billing address, a screenshot of Buoyweather Premium in app store subs page
[iOS: Settings > Apple ID > Subscriptions. Android: Google Play app > Profile icon (top right of screen) > Payments & subscriptions > Subscriptions]